What we share, and what we never will
Citta only works if employees tell the truth. Employees only tell the truth if confidentiality is real. Here is exactly where the line sits.
Citta Companion is not an emergency or crisis service. It provides AI-assisted wellbeing discovery and support navigation, with human review pathways where appropriate.
What your employer receives
Six things
- Aggregate trends across the workforce
- De-identified wellbeing themes
- Participation and utilisation numbers
- Recommended interventions
- Organisational risk patterns
- Attendance numbers, where non-identifying
What your employer never receives
Ten things
- Individual names
- Diagnoses
- Therapy notes
- Anything an employee disclosed
- Family or medical history
- Alcohol or substance disclosures
- The identity of anyone raising a bullying concern
- Medication information
- Details of private pathways
- Companion transcripts
The small-team rule
De-identification fails quietly when groups are small.
If a team is small enough that a theme could be traced back to a person, we do not report at that level. We merge it upward or leave it out, and we say so in the report.
We report themes, not accusations. Citta will not tell an employer who to look at.
When employees leave
If an employee leaves the organisation, employer-funded access ends and the employer has no further claim to that person’s information.
The employee may choose to continue privately with Citta. That requires fresh consent — nothing carries over automatically.
And declining costs them nothing.
Data handling
Citta collects only the information needed to provide employer-funded wellbeing discovery, support navigation, reporting and follow-up. Employee-identifying information is stored separately from employer-facing reports. Employer reports are aggregated and de-identified. Citta does not share names, individual responses, transcripts, diagnoses, therapy notes or private disclosures with employers. Access to internal records is limited to authorised Citta personnel and approved service providers involved in operating the service.
Citta Companion provides AI-assisted wellbeing discovery, psychoeducation support, continuity support and early support navigation. It is not therapy, diagnosis, medical advice, legal advice, crisis support or an emergency service, and it is not a replacement for human clinicians. It helps identify wellbeing themes, support needs and whether further human support may be useful.